FAQs

FAQs

Human hair is real hair from a donor and preforms like real hair. Synthetic hair is plastic fibers. Natural color is the color the hair comes in from the donor without being dyed. This makes the hair easier to dye for the customer.
A weft is an extension of hair sewn onto a track. A closure is a small hair piece that finishes the hairstyle with a natural look. The whole cap construction of the wig is lace. This allows for more hairstyles to be executed.
The hair is washed before shipment. We don't recommend it but yes you can. Yes.
The root of the hair follicle (the knot) that is placed in the lace is almost black in color. To make the lace blend in with the scalp the knots are bleached.
  • What is virgin hair?
Real virgin hair is unprocessed and straight from the donor without bleaching, dye, or perm.
  • What is a bundle?
A long weft of hair.
  • How is hair length measured?
Hair length is measured when the hair is stretched out. When you receive curly hair it is measured by its "stretched out" length. 
  • What is our your shipping policy?
Please refer to the bottom of the home page.
  • What is your return policy?
Please refer to the bottom of the home page.
  • What is the difference between full lace and lace front wigs?

Full lace- the whole cap is constructed on lace.

Lace front- the front portion of the cap is constructed on lace and the rest of the wig is constructed on a cap.

  • What does hair density mean?
The "thickness" or amount of "hair follicles"
  • What makes Primrose Hair high quality hair?
Our hair is 100% unprocessed virgin human hair. Some companies use hair that is a mixture of synthetic, human, and animal hair.
  • What is raw hair?
Unprocessed.
  • How many bundles should I order?
We recommend no less than two. Two bundles is more on the "thinner" more natural looking look.
  • Is primrose Hair available in other colors?
Not currently. But soon we will!
  • What does machine double weft mean?
There are two wefts of hair sewn together instead of one.
  • If I straighten my virgin curly hair will it revert back?
Yes.
  • What should I do if the product I want is out of stock?
Send us an e-mail if it urgent. Or sign-up for our e-mail list for updates.
  • How long do wig units last?
More than a year with proper care.
  • Can the hair be straightened or curled?
Yes.
  • Does this hair shed?
Our hair is sewn together all in the same direction which reduces the likely hood of shedding. You should have little to NO shedding.
  • How do I seal the wefts?
Our wefts don't need any extra sealing. Our hair is secure.
  • How long does the hair last?
One year plus with proper care.
  • What does co-wash mean?
Washed with conditioner to preserve natural oils and moisture.
  • How long will it take for me to receive my package?
All orders take 2-3 days processing time before shipment. Then three business days to arrive from U.S Postal Service.
  • Do I need an account to place an order?
No.
  • Does Primrose Hair except payments?
Yes! We now offer a monthly payment plan so customers won't have to sacrifice getting quality hair over price.
  • What kind of payment options does Primrose Hair accept?
Debit, credit, paypal etc. See the bottom of the page for more.
  • Can I dye the hair?
Yes.
  • Can I swim in the virgin hair?
Yes.
  • How do I prevent unnecessary shedding to my hair?
Take good care of it. Brush from ends to root, wash gently, and if you want use a sealant but a sealant is not needed.
  • Can I wash the virgin hair?
Yes. Check our blog for products we recommend and how to use them.
  • Can I reuse the hair?
Yes. You can get many uses out of your hair.